Refund and Returns Policy
We value our customers and aim to provide the best shopping experience. As we are a new business, our refund and return policy is designed to ensure fairness and clarity.
Eligibility:
Refunds or exchanges are available only for items that are damaged, defective, or not received.
Timeframe:
You must contact us within 7 working days of receiving your order to request a refund or exchange.
Refund and Return Policy
We value our customers and aim to provide the best shopping experience. As we are a new business, our refund and return policy is designed to ensure fairness and clarity.
Eligibility:
Refunds or exchanges are available only for items that are damaged, defective, or not received.
Timeframe:
You must contact us within 7 working days of receiving your order to request a refund or exchange.
Process:
- Contact our customer service team at sales@amazinggracetailoring.co.za with your order number and a description of the issue.
- Provide photos if the item is damaged or defective.
- Once your request is approved, we will guide you through the return or exchange process.
Important Notes:
- Items must be returned in their original condition.
- Refunds will be processed using the original payment method once the return is received and inspected.
- Shipping costs for returns will be covered by the customer unless the item was damaged or not received.
We appreciate your understanding as we work to ensure a smooth and safe shopping experience. Thank you for supporting our business.:
1. Contact our customer service team at sales@amazinggracetailoring.co.za with your order number and a description of the issue.
2. Provide photos if the item is damaged or defective.
3. Once your request is approved, we will guide you through the return or exchange process.
Important Notes:
* Items must be returned in their original condition.
* Refunds will be processed using the original payment method once the return is received and inspected.
* Shipping costs for returns will be covered by the customer unless the item was damaged or not received.
We appreciate your understanding as we work to ensure a smooth and safe shopping experience. Thank you for supporting our business.